Shipping policy
Last updated: March 22, 2026
Thank you for shopping with us. Each of our bags and backpacks is handmade with care. We are committed to providing a clear and transparent shipping experience with no hidden fees.
Please review our shipping details below.
1. Processing Time
All orders are processed within 2–5 business days.
Because our products are handmade, processing times may vary slightly during busy periods.
You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Rates & Delivery Estimates
Canada:
Standard shipping: $10 flat rate
Free shipping on orders over $75
Estimated delivery time: 3–10 business days
United States:
Standard shipping: $12 USD flat rate
Free shipping on orders over $150
Estimated delivery time: 4–8 business days
All orders include tracking information.
Delivery times are estimates and may vary depending on location and carrier conditions.
3. Shipping Carriers
We ship using Canada Post.
All orders are shipped from Canada.
Tracking information will be provided once your order ships.
4. Delays
Shipping delays may occur due to:
- Weather conditions
- Carrier issues
- Customs processing
- Incorrect shipping information provided by the customer
5. Customs & Duties (U.S. Customers)
All duties and import fees are covered by us.
You will not be charged any additional fees at delivery.
The price you see at checkout is the final amount.
Customs processing times are outside of our control and may occasionally cause delays.
6. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If an order is returned due to an incorrect address, additional shipping fees may apply.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery at:
info@dalibagsbackpacks.com
Please include:
- Your order number
- Photos (if damaged)
We will work with the carrier to resolve the issue.
8. Made-to-Order Items
Some items may be made to order. In these cases, processing times may be extended. Customers will be notified if there is a significant delay.
If you have any questions about shipping, please contact us at:
We’re more than happy to help!