Refund policy

Last updated: March 22, 2026

Thank you for shopping with us. Each of our bags and backpacks is carefully handmade. We are committed to providing a clear and fair return process.

Please review our policy before making a purchase.

1. Return Window

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused
  • The item must be in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase is required

2. Handmade Product Notice

All products are handmade. Minor variations in fabric placement, stitching, color tone, and texture are natural and not considered defects.

3. Non-Returnable Items

We do not accept returns on:

  • Custom or personalized orders
  • Final sale items
  • Gift cards
  • Used or damaged items (unless received damaged)

4. Return Shipping Costs

Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

There is no restocking fee.

5. Final Sale Items

Some items may be marked as “final sale” and are not eligible for return or refund.
These items will be clearly indicated on the product page.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Email: info@dalibagsbackpacks.com

Please include:

  • Order number
  • Clear photos of the item
  • Photos of packaging

Once we review the information, we will offer a replacement or a full refund if applicable.

7. Refund Process

Once we receive and inspect your return, you will be notified of approval or rejection.

If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for processing.

If your refund has not appeared after 10 business days, please contact your financial institution before reaching out to us.

8. How to Start a Return

To request a return, please email:
info@dalibagsbackpacks.com

Subject line: Return Request – Order #

Returns should be approved before being sent back. We aim to respond within 24–48 hours.

9. Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this time, processing may have begun and cancellation may not be possible.